Wed, 8 August 2012
In 2004, Mary founded Intelligent System Solutions, Inc. (ISS) which provides high-tech consulting, sales and service to utility customers. Mary brings extensive experience managing a support and service group renowned for its “Best in the Industry” rating and standards. She is an expert in customer loyalty and retention. She has designed and delivered numerous training courses and workshops on a variety of topics.
Prior to founding ISS, Mary worked as the Support and Services Department Head for Advanced Control Systems providing assistance to customers on a wide-range of topics. Ms. Hester has a BS in Electrical Engineering from the University of Illinois at Chicago and an MBA from the University of Georgia at Athens. In addition to working with utilities on security and other topics, she is very active in the industry and serves on several committees that address security concerns for public utilities.
Mary volunteers for several not-for-profit organizations that promote engineering education and careers to young people. She is active in promoting engineering as a career to young women. Mary serves on the Board of Utility Technology Associates, a not-for-profit dedicated to the advancement of education and training for electric power utilities which conducts the Southeastern Meter School and the Distribution Apparatus School.